We have been diligently working “behind-the-scenes” to ensure a smooth transition for all our customers in Norway, Denmark, Sweden and Finland. Our goal with these activities has been, and will continue to be, to improve our processes and make it easier for you to work with us.
With this initiative, there are a couple of important changes in our business starting January 1, 2021, that you need to be aware of: Firstly, the new direct sales & service structure that we introduced to you earlier this fall will be formally in place and ready to serve you.
Our direct sales & service team will seem very familiar to you. Most of us you already know, as we have been supporting you through our distributors for several years. We have also welcomed a few new team members to Tadano. Many of those joining our team formerly worked for the KM Group (Kran Salg & Service A/S in Denmark, Arnab Kran & Lift AB in Sweden, and Knutsen Maskin AS in Norway), and we are happy that they will continue to represent Tadano.
With our expanded team, we have retained the deep knowledge, experience and expertise you expect from One Tadano. And working together, we can now service both the Demag and Tadano brands, making us a stronger partner for your business.
The advantages of our combined team and our direct manpower approach are that we will use the synergies of the Demag and Tadano brands to better serve you — not only with a broader product portfolio but also with improved customer support and after-sales efforts.
Click here to see the Tadano & Demag Team in Scandinavia.
The second change to update you on is that we have secured new local premises in the region, located at Morteveien 6, 1481 Hagan, Norway; Office Number.
With these strategies in place, we are confident that Tadano can provide you with the best customer service possible. Our goal is to be your preferred crane provider in the Nordics. We are ready and available to assist you and respond to your business needs.
Additional information about this important initiative will continue to be communicated with you; please stay tuned for future updates. And, as always, if you have any questions, please contact us any time.
We are looking forward to a successful 2021 together.
Klaus Kröppel, Vice President Sales EMEAR
Jimmy Berntsson, Business Leader Scandinavia